Support / Contact
Submit connection, subscription, and order issues through the user panel. Describe what is happening and include any relevant on-screen messages to help us investigate.
Use tickets for connection problems, subscription imports, data usage or order checks, and refund questions. Sign in to the relevant account and open the ticket page. If you already have a ticket about the issue, add details there so you can follow the full support history in one place.
Check ticket updates in the user panel. No standard response time is published; wait times depend on the investigation and handling required. Immediate replies are not guaranteed.
Email: No public email address or email support channel is currently available.
Telegram: No public contact account or Telegram support channel is currently available.
Submit account and order details through a ticket in the user panel. No response times are available for channels that have not been published; please don't use them for support.
Focus on the issue you're experiencing. Before sharing screenshots, hide personal details, sensitive payment information, and subscription links.
Include your device platform, client name, selected server region, and whether you're using a home network or public Wi-Fi. Note roughly when the issue occurred, any on-screen messages, and whether switching servers made a difference.
If subscription import fails, say whether you can't retrieve the subscription, no servers appear after importing, or the import works but you can't connect. You can attach an error screenshot, but don't share the full subscription link, account password, or access credentials.
Include the relevant plan, payment method, payment time, and current order status. Add the order number if available. Payment methods include Alipay / WeChat Pay / USDT. If the payment page and user panel show different order statuses, describe both.
This service offers 14-day no-questions-asked refunds. For refund requests, include the relevant order details and what you're requesting in your ticket. Check the Terms of Service for applicable terms. Never share your payment password in a ticket.