TongWangVPN FAQ

No email address is required; create an account with a username and password. Choose a unique password and store your credentials in a trusted password manager. Never reuse a password from another site. Not needing an email address does not mean you should share your login details, and subscription links should also be treated as sensitive information. If you cannot sign in, check your keyboard input, letter case, spaces, and browser autofill before creating another account and losing track of existing orders. For help, use the support ticket option on the Contact page and provide the information requested in the panel. Never post your password or full subscription link in a public comment.

Sign in to the user panel and follow the prompts in your account overview to get your subscription. Then import it from the subscription or configuration section of your client. To sync the server list later, update the existing subscription entry instead of repeatedly adding the same configuration. If the panel has generated a new subscription link, replace the old link saved in your client; updating the old address will not turn it into the new one. Afterward, check that the selected configuration belongs to TongWangVPN and that the server list appears correctly. A subscription retrieval issue and a server connection issue occur at different stages. When reporting a problem, say whether it occurred while copying, importing, updating, or connecting, and conceal sensitive parts of the link.

Use the service on an unlimited number of devices at the same time. Changing devices does not require another plan: sign in to the same account on the new device, get the client for that platform, and import your subscription. Supported platforms are Windows / macOS / iOS / Android / Linux. Unlimited devices describes where you can use the service; it does not mean each device gets a separate data allowance. Manage usage using the data information shown in the panel. If your service does not appear after changing devices, first check that you signed in to the right account instead of paying again. Before giving away or retiring an old device, remove saved subscription and account details. If you think a link may have been exposed, check whether the panel offers a reset option or request help through a support ticket.

Get the client from the client download section of the user panel; marketing pages do not provide direct installer links. After signing in, choose the entry for your device's operating system: Windows / macOS / iOS / Android / Linux. Follow the panel for any access requirements. Installing the client and importing a subscription are separate steps: installation alone does not load your account's server configuration. If the panel offers an import option, follow its prompts to open the client. If you copy a link, paste it into the client's subscription import field, not a regular browser address bar. Then check the configuration name, server list, and selected configuration before connecting. For the full process, see the getting started guide; avoid mixing installation and configuration instructions from different sources.

Disconnect the proxy first and check that your current network can access ordinary websites. Then reconnect the client. Check the subscription status and remaining data in the panel, and make sure you are using a valid configuration for the current account. If only one website fails, try another ordinary site for comparison rather than assuming every route is down. If nothing loads, check whether the client has enabled the system proxy or any network takeover feature required by your device. Other proxy tools, security software, or duplicate network configurations may conflict; temporarily quit related tools and test again. Change one setting at a time and note what happens before and after each change. This makes the cause easier to identify and helps you avoid losing track of the original configuration.

A browser and an app may use different network paths. Some apps do not follow the system proxy, and client routing rules, separate DNS settings, or device network permissions can also affect them. First check whether the app is excluded from proxy routing, then see whether the client offers a network takeover mode suited to that app. Before changing permissions, understand what access the system prompt grants. Compare the app and browser on the same route to see whether the route itself is failing or the app is using a different path. After changing the exit region, fully quit and reopen the app if needed. Do not keep changing plans just because an app reports a network error; also check the account region, app cache, and the platform's service status separately.

Do not start by clearing all configurations. Keep the error message, then check whether the beginning of the link was missed, whether spaces or line breaks were added, and whether the link belongs to the current account. Confirm that your basic network connection works, try the update again, and make sure the client's import method matches the panel's instructions. If the panel generated a new subscription, replace the old address in the existing entry. A connection problem with a route alone does not mean you need to rebuild the subscription. If updating still fails, copy the link again from the panel and create a clearly labeled entry in the client for comparison. Once it works, you can tidy up the old entry. Before sending a screenshot to support, hide the full address and sensitive parameters; include only the error text, client platform, and steps taken.

Submit the issue through the ticket option in the user panel. Include your platform, client name, the step where the error occurred, the route region, and whether the issue affects all websites or a specific service. If you changed networks, updated the subscription, or switched routes, include the results so support does not repeat steps you have already tried. Keep the original error text where possible. Hide your password, sensitive payment details, and full subscription link in screenshots. You can mention roughly when the issue started and whether it is ongoing, but there is no need to upload unrelated browsing history. For an order-related issue, provide the order details requested in the ticket. A clear account of what happened is more useful than simply saying you cannot connect, and helps distinguish account, client, network, and destination-platform issues.

Pause downloads, cloud sync, and system updates on your device first to rule out local network congestion. Then compare other routes in the same app. Keep the test conditions consistent; changing the region, video quality, and network at the same time makes it hard to tell what helped. If only video stutters while regular pages work, temporarily lower the quality and see whether sustained data transfer is a factor. If every app is slow, compare another network connection or device. The experience on IEPL, relay, and direct routes depends on your access network, routing, and destination service; the route label alone is not enough to judge performance. If the issue recurs at similar times, include the region, route type, destination service, and comparison results in a support ticket for further troubleshooting.

TongWangVPN covers 100+ countries / 220+ routes. Start by checking whether your use case requires a specific region, then compare route types within that region rather than sorting only by geographic distance. IEPL, relay, and direct describe different connection paths; the labels do not replace testing the actual connection. For everyday browsing, start with a route that connects smoothly and responds consistently. For streaming or AI tools, also check the destination service's requirements for exit region and account eligibility. Keep the device, access network, and destination website consistent when comparing routes so local network fluctuations are not mistaken for route differences. You can keep a suitable alternative as a backup, but there is no need to test every entry in a long list; narrow the options based on what you need to do.

The only way to know is to test the connection; the exit region is not the only factor. Netflix, Disney+, and similar platforms may also consider your account region, subscription eligibility, payment region, and exit IP when determining available content. A site loading does not guarantee that a particular title or every video quality will play. If you see a region notice, check your account eligibility and selected route region, then test other content on the same platform. After switching regions, quit and reopen the app to avoid using an old session. Do not repeatedly change account details or payment settings in a short period while troubleshooting. If you need further help, keep the original error message and say whether you can sign in, open a title, and start playback. See the streaming guide for more on how this works and what to check.

Loading the homepage only shows that some network requests succeeded; it does not mean sign-in, interactions, or other features are working. First check whether the platform supports your current exit region and whether your account meets its requirements. Then make sure client routing rules send related requests through a consistent path. If you can sign in but interactions return errors, keep the same region and compare another route. Check whether the problem occurs only in a particular browser or app. Browser extensions, old sessions, and issues on the platform itself can also affect results, so test each separately. Do not assume every account restriction is caused by the network, and never enter your subscription link or account credentials on an unfamiliar diagnostic page. When submitting a ticket, specify whether the error occurs while accessing the site, signing in, or interacting with it to help narrow down the issue.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Choose a plan based on your actual usage; unlimited devices does not mean unlimited data. Video streaming, file transfers, and everyday browsing use data differently, so check the panel's usage records to find a suitable tier. Before upgrading, review the order details and calculation shown in the panel, then confirm before proceeding. Do not calculate the amount due yourself based on the calendar month or remaining data. If you have questions about the reset date or upgrade result, keep the order details and verify them through a support ticket. Compare all tiers and their terms on the pricing page.

Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used and never expire. Monthly plans reset data on your activation date; data packages may suit you if you prefer to budget based on cumulative usage. First consider whether you use the service regularly or intermittently. The no-expiry terms apply to data packages and do not mean unused monthly-plan data is retained indefinitely. If your account already has another service, do not assume how data is combined, plans are replaced, or usage is deducted. Follow the order details shown in the panel. If the interface does not explain a case, confirm it through a support ticket before proceeding. Compare prices according to each option's billing method; do not convert different types into an unverified monthly cost.

Alipay / WeChat Pay / USDT are supported. Create an order in the user panel and follow the payment instructions shown on that order page. Do not pay using off-site payment details from someone else's screenshot. If the service does not appear in the panel after payment, check the order status and confirm that the account you are signed in to is the one that created the order. This can help avoid mistaking an account switch for a missing order. You can reopen the order details to check the result, but do not pay again until the status is clear. If the payment provider shows the payment as complete but the order status is still unclear, submit the order details and any necessary proof of payment through a support ticket, hiding unrelated sensitive information. Follow the current order page for payment-specific instructions; this page makes no additional promises about processing times or extra fees.

14-day no-questions-asked refunds are available. To request one, sign in to the user panel, submit a refund request through the ticket system, and provide the relevant order details. Eligibility is subject to the Terms of Service. If you cannot sign in, check the support options on the Contact page and keep the information needed to verify your order. Do not post payment receipts or account passwords publicly. You can include connection symptoms and the steps you have tried to help support understand the situation, but do not let repeated troubleshooting distract from the request period. After submitting your request, continue the conversation in the same ticket and check its progress to avoid inconsistent information across multiple reports. Refund processing and any verification requirements depend on the actual handling of your request; this page does not promise a separate processing time.